Patient engagement & communication
Reach and respond to patients on every channel, in real time.
- Secure chat
- Multi-channel messaging
- Outreach campaigns
- Appointment reminders
- Contacts & tags
All-in-oneThe complete healthcare platform
Every part of patient care, on one platform.
Capra Health unifies patient engagement, clinical records, scheduling, and operations in a single connected workspace, so your team spends less time switching tools and more time caring for patients.
Trusted by care teams across clinics & health systems
One platform, four pillars
Everything your healthcare organization runs on, connected
Capra brings the four core areas of running modern care under one roof, sharing the same patients, records, and context across every module.
Clinical records & care
A complete, versioned picture of every patient in one profile.
- Patient records
- Vitals, medications & notes
- Forms & data collection
- Documents & letters
- Specialties & clinics
Scheduling & appointments
Book, sync, and run visits, in person or over video.
- Appointment scheduling
- Two-way calendar sync
- Video visits & meetings
- Per-org appointment settings
Operations, insights & admin
Run the business of care with control and visibility.
- Analytics & reports
- Roles & permissions
- Multi-tenant organizations
- Integrations & invoicing
- Audit logs & activity
Built for everyone in care:CliniciansPractice & ops managersAdministratorsPatients
The problem with the stack
Disconnected tools let patients fall through the cracks.
A booking app here, a texting tool there, email somewhere else, and a separate line for video. Care teams spend their day switching tabs and re-typing the same information, while reminders get missed and patients go quiet.
Capra brings every channel and every record into one connected workspace, so nothing slips and every conversation has context.
38%
Fewer no-shows
Automated, multi-channel reminders reach patients before they forget, and let them confirm or reschedule in a tap.
1
Inbox for every channel
SMS, WhatsApp, and email land in a single shared inbox, with the full history attached to each patient.
5h
Saved per week, per coordinator
Templates, automations, and two-way calendar sync cut the repetitive admin that eats your team's day.
The platform, pillar by pillar
Explore what Capra brings together
Each pillar is a deep, healthcare-grade product in its own right, and they all share the same patients, records, and context.
Pillar A, Engagement & communication
Reach every patient, on every channel
Real-time chat, multi-channel messaging, outreach campaigns, and automated reminders, with a verified, well-segmented contact database underneath it all.
Reach patients on the channel they actually use
Send and receive SMS, WhatsApp, and email from one shared inbox. Reusable templates with variable substitution keep every message on-brand and personal, and the full history stays attached to the patient.
- SMS via Twilio, WhatsApp Business, and verified email (DKIM)
- Reusable templates with variable substitution
- Complete communication history per patient
Campaigns & reminders that land at the right time
Build and schedule email or SMS campaigns to tags and contact groups, and let automated appointment reminders chase confirmations for you. Rate-limited, timezone-aware delivery keeps everything reliable.
- Target by contact groups & tags, timezone-aware scheduling
- Automated multi-channel reminders & bulk CSV import
- Appointment letters & reminder delivery stats
- Opens, clicks, bounces & unsubscribes in one view
Secure chat, in real time
Clinical staff and patients talk in real-time conversations, no clunky portals. Favorites, read receipts, inbound email handling, and clean conversation management keep your team on top of every thread.
- Real-time messaging between staff and patients
- Read receipts & favorites for fast triage
- Tidy conversation management & assignment
Pillar B, Clinical records & care
The full clinical picture, in one profile
Searchable records with vitals, medications, notes, documents, forms, and letters, organized by specialty and clinic, and versioned for accountability.
A complete patient record in one profile
Search your patient directory and open a single, tabbed profile with vitals trends, medications, clinical notes, and documents. Every record is versioned, so you always know what changed and when.
- Searchable directory & tabbed patient profile
- Vitals trends, medications & clinical notes
- Secure documents & versioned history
- NHS number support & custom attributes
Forms, documents & letters, handled
Build intake, screening, and consent forms with custom field types, assign them to patient groups, and collect every submission. Store documents securely and generate clinical or appointment letters to share with patients.
- Form builder with custom field types
- Assign forms to patient groups & track submissions
- Secure document storage & generated letters
- Organized by specialty, sub-specialty & clinic
Pillar C, Scheduling & appointments
Book it, sync it, run it, anywhere
Flexible scheduling with two-way calendar sync and built-in video visits, so in-person and remote care share one source of truth.
Scheduling that stays in sync
Create, edit, and cancel multi-attendee appointments, and keep two-way sync with Google Calendar and Microsoft Teams / Outlook. View colleagues' availability while respecting per-user calendar privacy.
- Create, edit & cancel multi-attendee appointments
- Two-way Google & Microsoft (OAuth) calendar sync
- View others' events with per-user privacy controls
- Configurable appointment rules per organization
Video visits with nothing to install
Run built-in video consultations right from the patient's record. Patients join from a link in any browser, no separate app, no friction, and you can bring multiple participants into the same call.
- Browser-based, no patient download required
- Multiple participants for carers & specialists
- Launches straight from the appointment
Pillar D, Operations, insights & admin
Run the business of care with confidence
Dashboards and reports to see what's happening, plus the roles, multi-tenancy, integrations, and audit trails to run it all safely.
See the whole operation at a glance
An at-a-glance dashboard surfaces appointment stats, activity, and trends, while detailed reports cover reminder delivery and email usage, so you can spot what's working and act on it.
- KPI dashboard with charts & trends
- Appointment, attendance & activity stats
- Reminder delivery & email-usage reporting
Control, governance & multi-tenant by design
Give every user exactly the access they need with granular, per-route permissions. Run one or many organizations, connect and verify your integrations, raise invoices, and keep a full audit trail of every action.
- Granular role-based permissions & user management
- Multi-tenant organizations & site administration
- Integrations (email DKIM/SPF, SMS, WhatsApp, calendars)
- Invoicing, audit logs & per-user activity
Patient portalSee the patient experience
A calm, secure home for patients
Give patients one private place to manage their care, no app to install. Secure, token-based access lets them see appointments, read letters, complete forms, and message your team whenever they need to.
Manage appointments
View, confirm, and reschedule upcoming visits.
Read their letters
Access clinical and appointment letters anytime.
Complete forms
Fill in assigned intake and screening forms.
Chat with their team
Securely message care staff in real time.
How it works
Up and running in three steps
Most teams are sending their first automated reminders within days, not months.
Connect your channels
Link SMS, WhatsApp, and email, and sync your existing Google or Outlook calendars.
Automate reminders & campaigns
Set reminder rules and schedule outreach once, Capra handles timing and delivery.
Engage in real time
Reply across every channel, jump into secure chat or video, all from one shared inbox.
Why Capra
Built for healthcare, trusted with patient data
Security and governance aren't an add-on, they're woven through every part of the platform.
Secure by design
Encryption in transit and at rest, with built-in video and chat that never leave the platform.
Role-based access & audit trails
Custom permissions, multi-tenant organizations, and full audit logs of who did what, when.
GDPR-conscious by default
Consent tracking, contact verification, and suppression lists keep data handling compliant.
Reliable delivery
Rate-limited, timezone-aware sending across SMS, WhatsApp, and email built on trusted carriers.
FAQ
Questions, answered
It's genuinely one platform. Engagement, clinical records, scheduling, and operations all share the same patients, records, and context behind a single login. Start with the pillar you need most and switch the others on whenever you're ready, no new tools, no extra logins.
Capra sends and receives across SMS (powered by Twilio), WhatsApp Business, and email with domain verification and DKIM. Patients reply on whichever channel they prefer, and every message lands in one shared inbox attached to their record.
Yes. Capra keeps a two-way sync with Google Calendar and Microsoft Teams / Outlook, so appointments stay accurate in both places. Per-user calendar privacy controls let each team member decide what's shared.
Security is built in: encryption in transit and at rest, role-based access with custom permissions, multi-tenant isolation, and full audit logs. Consent tracking, contact verification, and suppression lists support GDPR-conscious data handling.
Most teams connect their channels, sync calendars, and import patients within a few days. Reusable templates and automation rules mean you can be sending your first reminders almost immediately, no lengthy implementation project.
No. Patients receive reminders and messages on the channels they already use, and join video visits straight from a browser link. There's nothing for them to download or set up.
Yes. Build and schedule email or SMS campaigns to contact groups and tags, with rate-limited bulk sending and timezone-aware delivery. Engagement analytics track opens, clicks, bounces, and unsubscribes in one view.
Absolutely. Multi-tenant organization management, custom role-based permissions, API tokens, and reporting dashboards are designed to scale from a single clinic to large, multi-site health systems.
See Capra in action
Bring every patient conversation together.
Book a personalized demo and we'll show you exactly how Capra fits your practice, with your channels, your calendars, and your workflows.
- A walkthrough tailored to your team
- Answers on setup, security & migration
- No pressure, no obligation