Practice management software for therapists runs the practice around the session: online booking and a client portal with no app and no forced card, scheduling for solo and group practices, notes and treatment plans, outcome measures, video sessions, secure messaging and invoicing. Capra is configured for therapy during onboarding and connects to the calendars, EHR and billing tools your practice already uses.
Behavioral health is the largest seat market in practice software, and its complaints are about the client experience and the support behind it.
Reviews describe being unable to reach a person and clients being asked for card details before they can use the portal. Capra's support is human, in UK and UAE hours, and the client portal opens from a secure link with no card unless your practice asks for one.
New clients having to build a complete profile before booking is a reason practitioners give for leaving. In Capra a client books with their name and contact details and the record is created from the booking.
Practitioners describe a glitchy platform and support appointments scheduled a week or more out. Capra is monitored, backed up and supported by a named team, with an onboarding lead who already knows your setup.
Based on public reviews on Capterra, Trustpilot and Reddit, last checked 25 October 2026; the full, two-way comparisons are on the compare pages. If you are one of the vendors named and a statement is out of date, email info@capra.health and we will re-review it.
Tap through the client portal as a client would: the next session with confirm and reschedule, the intake to complete, the video link when it is a remote session, and secure messages to the therapist.
Patients see what's coming up, confirm with a tap, pick a new time when they need to, and join video visits from the same screen.
Clinical and appointment letters are published to the portal from the record, so patients have a permanent, private copy and nothing waits for the post.
Intake, screening and consent forms assigned to the patient are completed ahead of time, and every answer lands on the record.
Two-way chat keeps questions in one private thread that the whole team can see, with read receipts and the history attached to the record.
Most practices are scheduling, messaging and writing notes in Capra within a few days.
Clients, session history and recurring bookings imported from SimplePractice, Jane or a spreadsheet; therapists, rooms and session types set up for you.
Progress note and treatment plan templates, intake and consent forms, and outcome measures such as PHQ-9 and GAD-7 scored on the record.
Clients get the portal link, video sessions run from the appointment, reminders go out on your rules, and your EHR or billing tools are connected on the agreed plan.
Portal, scheduling, notes, video and messaging that share one client record and one login.
Clients open the portal from a secure link: upcoming sessions with confirm and reschedule, intake and consent to complete, the video link, invoices and secure messages. No download, no password to forget, and no card details unless your practice chooses to require them.
Recurring weekly sessions, in-room and video sessions on one calendar, rooms as resources, and per-therapist availability and lead times. A group practice sees every therapist's schedule in one view, and each therapist sees only their own clients.
Progress note and treatment plan templates, outcome measures scored on submission and charted session by session, and documents on one versioned record. Supervisors and group owners see what their role allows, and every view and change is in the audit trail.
Video sessions run from the appointment in the browser, with the link in the reminder and consent completed before the first remote session. Between sessions, clients message the practice in a secure thread that stays on the record rather than on a personal phone.
Invoices and packages per client, billing details connected to your clearinghouse in the US or your accounts in the UK, and reporting on sessions per therapist, attendance, no-shows (DNAs) and revenue per therapist, so the group owner sees the practice without a spreadsheet.
Capra is role-based and configurable; your onboarding lead sets it up for your modality and your market.
Calendars sync today; your EHR, clearinghouse or accounting and the system you are leaving are connected during onboarding.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Software that runs a therapy practice around the session: a client portal, scheduling for solo and group practices, notes and treatment plans, outcome measures, video sessions, secure messaging, invoicing and reporting. Capra provides all of it in one workspace with human support in UK and UAE hours.
No. The client portal opens from a secure link in the browser on any device, with no download and no password. Clients book, confirm and reschedule, complete intake, join video sessions and message the practice from the same link.
Only if your practice chooses to require it. Card on file and deposits are settings per session type, so a practice that invoices after the session never asks for card details up front.
Yes. Each therapist has their own calendar, client list and reporting; supervisors and owners see what their role allows; rooms are shared resources. Associates can be added with their own schedules at any time.
Yes. Outcome measures are set up as forms, scored on submission and charted session by session on the client record, with high-risk answers flagged to the therapist before the session.
Yes. Video sessions run from the appointment in the browser, the link is in the reminder, and the note is written on the same record during or after the session. In-room and video sessions share one calendar.
Yes. Secure messaging in the portal keeps the thread on the client record, visible to the therapist and anyone else your roles allow, rather than on a personal phone or in email.
Support is human, in UK and UAE hours, from a named team, and every practice has a named onboarding lead from the first call to go-live.
Yes. UK counselling and psychotherapy practices use the same client portal, diary, notes and outcome measures, with data hosted in the UK by default, letters to GPs sent securely and support in UK hours.
Yes. Importing clients, session history, notes and documents from your current system is part of onboarding, run by your named onboarding lead and checked with you before go-live.
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