Clinic management software for clinics in Saudi Arabia: WhatsApp-first, connected to NPHIES and Sehhaty

Yes. NPHIES is one of the systems Capra connects to for Saudi clinics, alongside your insurers and TPAs, for pre-approvals, claims and the responses that come back. The connection is scoped on your onboarding call, built and tested with your data by Capra's own team, and switched on with every exchange logged in your audit trail.

Yes, as a system Capra connects to for the appointment and visit information your clinic exchanges with it. What moves, in which direction and how often is agreed on the scoping call and written into the integration, and your onboarding lead tests it with you before it goes live.

Deployment in the region is available on request. Clinics that need their data held in the Kingdom or the wider Gulf are deployed accordingly, with the same encryption, role-based access, backup and audit practices described on our security page. Tell your onboarding lead and it becomes part of the plan from day one.

Yes. Support is human, in UAE hours, which run an hour ahead of Riyadh and cover the Saudi working day, from a named team rather than a bot. Every new clinic has a named onboarding lead from the scoping call to go-live, and questions about configuration, imports or the day-to-day reach someone who knows your setup.

Yes. Reminder, confirmation, results-ready and booking templates are kept in both languages, each patient's preferred language is stored on their file so they receive the right one, and reception can reply in either language from the shared inbox.

Yes. A booking link on WhatsApp or your website lets patients choose a slot within the rules you set, reminders carry confirm and reschedule buttons, and a tap updates the diary. Patients who are not on WhatsApp get the same options by SMS.

Insurance details and the pre-approval status sit on the booking, pre-approval and resubmission queues are configured for your insurance coordinator, and Capra connects to NPHIES and your insurers so requests and responses are not re-typed. Your payers' own requirements stay exactly as they are; Capra keeps the status visible and the paperwork in one place.

Yes. Branches, rooms, doctors and WhatsApp numbers live in one account with per-branch diaries, permissions and reporting, so a group with clinics in Riyadh, Jeddah and Dammam sees every branch in one view while each branch sees only its own patients and settings. A doctor who works across two branches keeps one diary.

Only if you want it to. Most Saudi clinics keep the EMR their doctors chart in and add Capra for booking, WhatsApp, reminders, the patient file and reporting, connected so patients, appointments and documents stay in step. Clinics without a system they want to keep use Capra as the record as well.

Messaging, online booking and reminders are usually live within a few days of the scoping call. Integrations with your EMR, NPHIES, Sehhaty and your insurers follow the onboarding plan you agree with your named lead, each built and tested with your data before it goes live.

Yes. Because the product is role-based and configurable, a single-doctor clinic switches on booking, WhatsApp reminders and the patient file, while a polyclinic adds departments, insurance queues, multi-branch reporting and the integrations its payers need. Both get the same support and the same named onboarding lead.