23%
Average patient no-show rate across 105 studies
The average no-show rate was around 23%. For a practice with one or two providers, each empty slot is a bigger share of the day than it is for a health system.
EMR for small practices
EMR for small practices: charting, scheduling and patient texting in one place, or keep your EHR and connect Capra
An EMR for a small practice should hold the chart, run the schedule, text patients and give them a portal without a separate tool for each. Capra does that for cash-pay and small-group practices, and for practices that already run athenahealth, eClinicalWorks, Tebra or another EHR it connects to the record you keep and adds the scheduling, texting and portal layer on top.
- 30-minute walkthrough
- No obligation
- Nothing to install
The problem
Four disconnected systems is the small-practice default
A chart in one tool, a schedule in another, reminders from a third and a portal nobody logs into. Each one is cheap on its own; together they cost the front desk its afternoon.
Charting that takes the evening
Providers describe notes that take fifteen minutes each and data hidden a thousand clicks deep. A small practice cannot absorb that with extra staff.
Texting from a personal phone
Without a texting layer, reminders go out by hand, replies land on one person's phone and nothing reaches the chart. The practice runs on memory.
Explore the chart
One profile with the history, vitals, medications, notes and documents
Browse a sample record: the overview before the visit, vitals charted over time, medications with their history, versioned notes and the documents shared to the portal.
Everything a clinician needs before the patient walks in: next appointment, what they're taking, the last note and any forms still open, on one screen.
Vitals are captured against the visit and trend over time, so a reading is never just a number in a note.
Current and stopped medications with their history sit on the same profile as the notes that changed them.
Every note is versioned. You can always see what changed, who changed it and when, which keeps record-keeping accountable.
Referrals, signed consent and generated letters are stored against the patient and can be shared to the portal while the original stays on file.
How it works
Live in three steps
Most small practices are scheduling and texting within a few days; charting templates and the EHR connection follow the onboarding plan.
Import your patients and schedule
Bulk import from your current system or spreadsheet, with providers, appointment types and rooms set up for you.
Choose: chart in Capra, or keep your EHR
Cash-pay and small-group practices chart in Capra with templates per specialty; practices on an existing EHR keep it and Capra connects to it during onboarding.
Turn on texting, reminders and the portal
Reminders go out from your registered practice number, replies land in the shared inbox, and patients get a portal with no app and no password.
EMR for small practices, in detail
The chart, the schedule and the patient, in one workspace
Charting, scheduling, texting, the portal and reporting that share one record and one login.
Charting with templates per specialty
Structured notes with templates for your specialty, vitals charted against the visit, medications with history, documents and letters, all versioned so you can see what changed and when. Templates are configured for how your providers actually document.
- Note templates per specialty and visit type
- Vitals, medications, documents and letters on one record
- Versioned notes with a full audit trail
Scheduling and reminders that run themselves
Online booking without a patient account, reminder rules per appointment type on SMS and email, one-tap confirm and reschedule, and two-way sync with Google Calendar and Outlook. The schedule stays accurate without a phone round.
- Online booking and self-serve reschedule
- Reminder rules per appointment type
- Two-way Google Calendar and Outlook sync
Patient texting and a portal with no app
Two-way texting from a registered practice number lands in a shared inbox and on the chart, with consent captured at intake and opt-outs honored. The portal opens from a secure link: appointments, forms, letters and messages, no download and no password to forget.
- Two-way SMS from a registered practice number
- Shared inbox, every message on the chart
- Browser portal with no app and no password
Keep your EHR, add Capra
If your practice already runs athenahealth, eClinicalWorks, Tebra, Practice Fusion or another EHR, keep it. Capra connects to it during onboarding: appointments drive reminders, intake answers land in the EHR, and conversations are visible from the record your providers open.
- Appointments from your EHR drive reminders and texting
- Intake and consent pushed into the EHR
- Integration scoped and built during onboarding
Reporting a small practice can act on
Appointments, attendance, no-shows (DNAs) and revenue per provider on one dashboard, with reminder delivery and reply rates beside them. The numbers a two-provider practice needs, without a report builder.
- Appointments, attendance and no-shows per provider
- Revenue per provider and visit type
- Reminder delivery and reply rates
Configured for you
Set up for a practice without an IT department
Capra is role-based and configurable; your onboarding lead sets these up with you, so nobody at the practice has to.
Roles
- Providers chart and see their own schedule
- Front desk books, texts and checks patients in
- Billing sees invoices and insurance details
Charting templates
- Note templates per specialty and visit type
- Vitals and medication lists
- Letters and document templates
Intake and consent
- Registration and consent before the first visit
- Insurance or self-pay details captured once
- Questionnaires scored on the chart
Reporting
- Attendance and no-shows (DNAs) per provider
- Revenue per provider and visit type
- Texting delivery and reply rates
Connects to
The EHR and tools your practice already runs
Calendars sync today; your EHR, clearinghouse and accounting are connected during onboarding.
- Your existing EHR (athenahealth, eClinicalWorks, Tebra, Practice Fusion)
- Clearinghouses
- QuickBooks
- Google Calendar
- Microsoft Outlook
Security & reliability
Built for healthcare, trusted with patient data
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Encrypted in transit and at rest
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Least-privilege, role-based access
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Monitored and logged
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Backed up and resilient
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
Hosted where you need it
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Connected to your systems
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Works with the tools you already use, with human support in UK and UAE hours
- Google Calendar
- Microsoft Outlook & Teams
- SMS (Twilio)
- WhatsApp Business
- Email (DKIM verified)
FAQ
Questions, answered
What is the best EMR for a small practice?
The one that runs the chart, the schedule and patient communication without a separate tool for each, and that connects to whatever the practice already uses. For cash-pay and small-group practices Capra provides all of it in one workspace; for practices on an established EHR it keeps that EHR and adds the scheduling, texting and portal layer.
Can we keep our existing EHR and still use Capra?
Yes. Capra connects to athenahealth, eClinicalWorks, Tebra, Practice Fusion and other EHRs through an integration scoped and built with you during onboarding. Appointments in the EHR drive reminders, intake answers are pushed into it, and conversations are visible from the record your providers open.
Do we have to replace our EHR to use Capra?
No. Capra is clinic management software with charting, scheduling, patient communication and a portal. Practices that need to keep an established EHR for a specific program keep it and connect Capra to it; cash-pay and small-group practices chart in Capra directly. Your onboarding lead will talk through which fits your practice.
Does the EMR include patient texting?
Yes. Two-way texting from a registered practice number, with reminders per appointment type, consent captured at intake, opt-outs honored automatically and every message on the chart. A signed business associate agreement is available on request.
Can patients book and reschedule online?
Yes. Patients book from your website or a link without creating an account, and reminders carry one-tap confirm and reschedule options. The schedule updates itself and syncs two-way with Google Calendar and Outlook.
How does charting work?
Structured notes with templates per specialty and visit type, vitals charted against the visit, medications with their history, documents and letters, all on one versioned record. Templates are configured during onboarding so providers document the way they already do, with fewer clicks.
Is it suitable for a two-provider practice?
Yes. The product is role-based and configurable, so a solo or two-provider practice switches on charting, scheduling, texting and the portal and nothing it does not need. A growing practice adds providers, locations and integrations on the same account.
Where is our data hosted and who can see it?
Data is encrypted in transit and at rest, access follows roles, and every view and change is in the audit log. US practices can be deployed in a US region on request, and our security page describes the practices in full.
How long does it take to switch?
Most small practices are scheduling and texting within a few days of importing their patients. Charting templates and an EHR connection follow the onboarding plan agreed with your named lead, who also imports your data as part of onboarding.
Explore more
Further reading
Clinic operations
EHR vs Practice Management Software: What Each Does and Which a Small Practice Needs
EHR vs practice management software explained for small practices: what each does, where they overlap, when you need both, and when one platform covers it all.
6 min read
Integrations
Keep Your EHR, Add Capra: How Clinics Connect the Two
How clinics keep their EHR and add Capra for scheduling, reminders, texting and a portal: what moves, in which direction, how fast and who builds it.
6 min read
See Capra in action
Bring every patient conversation together.
Book a personalized demo and we'll show you exactly how Capra fits your practice, with your channels, your calendars, and your workflows.
- A walkthrough tailored to your team
- Answers on setup, security & migration
- No pressure, no obligation
Just have a question? Send us a message