Dental practice management software from Capra runs the patient-facing side of a dental practice: WhatsApp and SMS recalls and reminders, online booking, consent and medical history before the chair, the patient file with charting notes and photos, and reporting per surgery. Practices that already run a dental system keep it; Capra connects to it during onboarding and adds the engagement layer on top.
Dental software complaints cluster around the patient-facing layer: syncs that lag, messages that do not send, and systems with no WhatsApp at all.
Practices describe booking tools whose appointments reach the dental system hours late, and workflows that change without notice. Capra's connection to your dental system is scoped and tested with you, and every sync is logged so you can see what moved.
Practices describe automated messages that never send and phone systems that drop. Capra shows delivery status per message and falls back to SMS or email when a channel fails.
In Dubai, where patients live on WhatsApp, a clinic system without it leaves reception on a personal phone. Capra puts WhatsApp Business on the practice number with Arabic and English templates and a shared inbox.
Switch channels to see how a recall, a reply and a confirmation look on WhatsApp, SMS and email. Patients book the hygiene visit with one tap and the appointment lands in your diary and your dental system.
Plain text, delivered through Twilio. Patients answer with a word, and the answer updates the appointment.
WhatsApp Business messages with tap-to-answer buttons. The reply threads straight back into the same conversation.
Email from your own verified domain (DKIM), with an appointment letter attached when you want one.
Most practices are sending recalls and reminders from Capra within a few days, with the dental system connected on the agreed plan.
Patients, recall intervals and upcoming appointments imported from your dental system or a spreadsheet; dentists, hygienists and surgeries set up for you.
Recall, reminder and post-treatment templates, medical history and consent forms, in the languages your patients use.
Recalls and reminders start sending, online booking opens, and the two-way connection to your dental system is built, tested with your data and switched on.
Recalls, reminders, booking, consent and the file that share one patient record and connect to your dental system.
Hygiene and check-up recalls go out on the patient's channel at the interval you set, reminders carry one-tap confirm and reschedule, and a filled slot appears in your diary and in your dental system. Delivery status is shown per message, with SMS or email fallback when WhatsApp is not available.
Medical history, treatment consent and pre-operative instructions are completed and signed on the patient's phone before the appointment, in English or Arabic, with the version and time stored. Reception sees who still has a form open before the day starts.
Clinical notes, treatment plans, photos and documents sit on one versioned patient file beside every WhatsApp message and invoice. Practices that keep their dental charting system see the same patient in both, because the two are connected.
Keep the dental system your clinicians chart in. Capra connects to it during onboarding so patients, appointments and recall dates stay in step in both directions, and every sync is logged. Adding Capra never means replacing what the surgery runs.
Dentists, hygienists and surgeries on per-site diaries, one shared inbox with site routing, and reporting on recall uptake, no-shows (DNAs), rebooking and revenue per dentist and branch. A group with practices across emirates or regions runs them all from one account.
Capra is role-based and configurable; your onboarding lead sets it up for where and how your practice works.
WhatsApp, SMS and calendars are live today; your dental system, imaging and the exchange or claims platform your region uses are connected during onboarding.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
The patient-facing side of the practice: WhatsApp and SMS recalls and reminders, online booking, medical history and consent before the chair, the patient file with notes and photos, a shared inbox and reporting per surgery. Practices keep their dental charting system and Capra connects to it.
No. Most practices keep the dental system their clinicians chart in. Capra connects to it during onboarding so patients, appointments and recall dates stay in step, and adds recalls, WhatsApp, booking, consent and reporting on top.
Yes. Hygiene and check-up recalls go out on WhatsApp Business from the practice number, in Arabic or English according to the patient's preference, with SMS and email fallback. Patients book the visit with one tap.
Yes. Medical history, treatment consent and pre-operative instructions are sent with the reminder, completed and signed on the patient's phone, and filed on the record with the version and time. Reception sees who still has a form open.
Yes. WhatsApp recalls and reminders in Arabic and English, Emirates ID and insurance details on the file, connections to NABIDH or Riayati and to eClaimLink / DHPO as systems Capra connects to, support in UAE hours and deployment in the region on request.
Yes. Dentists, hygienists and surgeries sit on per-site diaries inside one account, every message arrives in one shared inbox tagged by site, and reporting shows each branch and the group.
Yes. Delivery status is shown per message, and when a channel fails the reminder falls back to SMS or email automatically, so a recall shown as sent is a recall that arrived.
Yes. Photos, treatment plans, notes and documents sit on the versioned patient file beside every message and invoice, visible to the roles that should see them, with every change in the audit trail.
Recalls, reminders and booking are usually live within a few days of importing your patients. The connection to your dental system and, in the UAE, to your exchange and claims platform follows the onboarding plan agreed with your named lead.
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