78.6%
Attendance with text reminders, up from 67.8%
In a Cochrane review, attendance rose from 67.8% to 78.6% when patients received a text message reminder. A reminder that comes from the file, on WhatsApp, is the one patients act on.
EMR software · UAE
EMR software for UAE clinics: the patient file, connected to your exchange and claims systems
EMR software for a UAE clinic keeps the patient file in one place: Emirates ID and insurance details, consent and documents in Arabic and English, clinical notes, prescriptions, results and letters, with an audit trail of every change. Capra connects the file to the exchange your emirate uses, to your claims platform and payers, and to WhatsApp, with integrations built for you during onboarding.
- 30-minute walkthrough
- No obligation
- Nothing to install
The problem
A patient file that lives in three places is a file nobody trusts
Registration in one system, notes in another, insurance paperwork in a shared drive and the WhatsApp thread on a phone. When a payer asks for the record or a patient moves branch, the clinic assembles it by hand.
Re-typing the same patient
Emirates ID, policy number and history typed at registration, again into the claims platform and again into the clinical system. Every copy is a chance for an error that comes back as a rejected claim.
No answer to 'who changed this?'
Shared logins and unversioned notes mean nobody can say who edited a record, when, or why. A versioned file with an audit trail answers the question before it is asked.
Explore the patient file
One file, every tab a doctor and an insurance coordinator need
Browse a sample file: the overview before the visit, vitals over time, medications with their history, versioned notes and the documents shared to the patient, exactly as they sit together in Capra.
Everything a clinician needs before the patient walks in: next appointment, what they're taking, the last note and any forms still open, on one screen.
Vitals are captured against the visit and trend over time, so a reading is never just a number in a note.
Current and stopped medications with their history sit on the same profile as the notes that changed them.
Every note is versioned. You can always see what changed, who changed it and when, which keeps record-keeping accountable.
Referrals, signed consent and generated letters are stored against the patient and can be shared to the portal while the original stays on file.
How it works
From your current system to one patient file in three steps
A named onboarding lead in UAE hours, from import to go-live.
Import patients and files
Bulk import from your current EMR or spreadsheets, with Emirates ID, insurance details, history and documents mapped to the new file.
Configure templates in Arabic and English
Note templates per speciality, consent forms, prescriptions, letters and reminder templates, each held in both languages.
Connect your exchange and claims platform, then go live
Messaging and booking are live within a few days; the exchange, claims and payer connections are built and tested with your data on the agreed onboarding plan.
EMR software for the UAE, in detail
The patient file a UAE clinic actually needs
Registration, notes, documents, insurance and messaging that share one file and one login.
Registration with Emirates ID and insurance details
Emirates ID, policy and TPA details, preferred language and consent are captured once at registration, from a link before the visit or at reception, and reused everywhere: on the booking, on the claim and on every message.
- Emirates ID and insurance card captured at registration
- Preferred language stored on the file
- Captured once, reused on bookings, claims and messages
Clinical notes, prescriptions and results on one file
Structured notes with templates per speciality, vitals charted over time, medications with their history, prescriptions, results and letters, all versioned. Doctors open one file and see the whole picture, in the language they work in.
- Note templates per speciality and visit type
- Vitals, medications, prescriptions and results on the file
- Versioned notes: who changed what, and when
Documents and consent in Arabic and English
Consent forms, patient information and letters are held in both languages, signed on the patient's own device with the version and time recorded, and shared to the patient without leaving the file. Earlier signed versions stay on record.
- Bilingual consent and document templates
- E-signature with version and timestamp
- Letters and results shared to the patient securely
Connected to your exchange, claims platform and payers
Capra connects the file to NABIDH for Dubai clinics, Malaffi for Abu Dhabi and Riayati for the Northern Emirates, and to eClaimLink / DHPO, Shafafiya and your insurers and TPAs, so patient and visit information moves without re-typing. Pre-approval and resubmission queues are configured for your insurance coordinator.
- NABIDH, Malaffi and Riayati connections built during onboarding
- eClaimLink / DHPO, Shafafiya and payer connections
- Pre-approval and resubmission queues on the booking
Roles, audit trail and reporting
Doctors, nurses, reception, insurance coordinators and owners each see what their role needs, every view and change is logged, and reporting shows utilisation, no-shows and revenue per doctor and per branch. Multi-branch groups run every site from one account.
- Role-based access per part of the file
- Full audit trail across every branch
- Utilisation, no-shows and revenue per doctor and branch
Configured for you
Set up for your speciality and your emirate
Capra is role-based and configurable; your onboarding lead sets these up with you before go-live.
Roles
- Doctors, nurses and reception with their own views
- Insurance coordinators with the claims queues
- Owners and managers with every branch
Templates
- Note templates per speciality
- Prescriptions, letters and results templates
- Arabic and English versions side by side
Forms and consent
- Registration with Emirates ID and insurance details
- Bilingual consent forms with e-signature
- Questionnaires scored on the file
Your emirate
- Dubai: NABIDH and eClaimLink / DHPO
- Abu Dhabi: Malaffi and Shafafiya
- Northern Emirates: Riayati
Connects to
The systems a UAE patient file has to stay in step with
Named here as systems Capra connects to. Each connection is scoped on your onboarding call and built and tested with your data before it goes live.
- NABIDH
- Malaffi
- Riayati
- eClaimLink / DHPO
- Shafafiya
- Insurers and TPAs
- Laboratory and imaging systems
- WhatsApp Business
Security & reliability
Built for healthcare, trusted with patient data
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Encrypted in transit and at rest
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Least-privilege, role-based access
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Monitored and logged
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Backed up and resilient
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
Hosted where you need it
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Connected to your systems
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Works with the tools you already use, with human support in UK and UAE hours
- Google Calendar
- Microsoft Outlook & Teams
- SMS (Twilio)
- WhatsApp Business
- Email (DKIM verified)
FAQ
Questions, answered
What is EMR software for a UAE clinic?
Software that keeps the patient file in one place: registration with Emirates ID and insurance details, clinical notes, prescriptions, results, consent and documents in Arabic and English, with an audit trail of every change. Capra connects that file to the exchange your emirate uses, to your claims platform and payers, and to WhatsApp and SMS.
Does Capra connect to NABIDH, Malaffi and Riayati?
Yes. They are systems Capra connects to: NABIDH for Dubai clinics, Malaffi for Abu Dhabi and Riayati for the Northern Emirates. Each connection is scoped on your onboarding call, built and tested with your data by Capra's own team, and switched on with every exchange logged in your audit trail.
Does it handle e-claims and pre-approvals?
Capra connects to eClaimLink / DHPO, Shafafiya and your insurers and TPAs, keeps the pre-approval status on the booking and gives your insurance coordinator queues for pre-approvals and resubmissions. Your payers' own requirements stay as they are; Capra keeps the status visible and the paperwork in one place.
Can the file and its documents be in Arabic and English?
Yes. Note templates, consent forms, prescriptions, letters and reminder templates are held in both languages, each patient's preferred language is stored on the file, and staff work in the language they prefer.
Where is our data hosted?
Deployment in the region is available on request. Clinics that need their data held in the UAE are deployed there, with the same encryption, role-based access, backup and audit practices described on our security page.
Can we keep our existing EMR for some things?
Yes. Some clinics keep an existing clinical or dental system and add Capra for the patient-facing layer: booking, WhatsApp and SMS, the portal and reporting. Capra connects to the system you keep during onboarding so patients, appointments and documents stay in step.
Who can see and change the file?
Access follows roles: doctors and nurses see clinical content, reception sees registration and bookings, insurance coordinators see claims, owners see every branch. Every view and change is recorded in the audit trail, and notes are versioned so earlier versions are never lost.
Is it suitable for a dental or aesthetics clinic as well as a polyclinic?
Yes. Because the product is role-based and configurable, a dental clinic gets charting and recall templates, an aesthetics clinic gets consent, photos and packages, and a polyclinic gets departments and insurance queues, each on the same patient file and the same support in UAE hours.
How long does it take to move to Capra?
Messaging, booking and reminders are usually live within a few days of the scoping call, with patients and files imported by your named onboarding lead. Exchange, claims and payer connections follow the onboarding plan, each built and tested with your data before it goes live.
Explore more
See Capra in action
Bring every patient conversation together.
Book a personalized demo and we'll show you exactly how Capra fits your practice, with your channels, your calendars, and your workflows.
- A walkthrough tailored to your team
- Answers on setup, security & migration
- No pressure, no obligation
Just have a question? Send us a message