Aesthetic clinic software runs the client journey from the first Instagram message to the review appointment: enquiries in one inbox, consent signed before the chair, photos and treatment notes on the record, deposits and packages, rooms and lasers on one diary, and reminders that keep the diary full. Capra is configured for aesthetics during onboarding and connects to the payment, accounting and booking tools you already use.
Aesthetics is the fastest-growing private segment in the UK, and its software complaints are specific: outages on a busy Saturday, reminders that double-book a room, and support that is a chat bot.
Reviews describe a system that breaks after updates, reminders sent for the wrong time and rooms and machines booked twice. In Capra, rooms and lasers are resources on the diary, reminder rules are per appointment type, and the platform is monitored and backed up like any clinical system.
Clinic owners describe waiting hours or days for an agent and staying only because leaving is harder. Capra's support is human, in UK and UAE hours, and your data is yours to export at any time.
A salon booking tool keeps the diary but not the consent, the photos or the treatment notes a clinic needs to show. Capra keeps all of it on one client record, versioned, with a signed consent for every treatment.
Based on public reviews on Capterra, Trustpilot and Reddit, last checked 25 October 2026; the full, two-way comparisons are on the compare pages. If you are one of the vendors named and a statement is out of date, email info@capra.health and we will re-review it.
Tap through the client portal as a client would: the next appointment with confirm and reschedule, the consent form to sign before arriving, aftercare letters and messages to the clinic, with no app to install.
Patients see what's coming up, confirm with a tap, pick a new time when they need to, and join video visits from the same screen.
Clinical and appointment letters are published to the portal from the record, so patients have a permanent, private copy and nothing waits for the post.
Intake, screening and consent forms assigned to the patient are completed ahead of time, and every answer lands on the record.
Two-way chat keeps questions in one private thread that the whole team can see, with read receipts and the history attached to the record.
Most clinics are taking bookings, deposits and signed consent in Capra within a few days.
Clients, treatment history and packages imported from Pabau, Fresha, Phorest or a spreadsheet; practitioners, rooms and machines set up as resources.
Your consent forms per treatment, before-and-after photo capture on the record, aftercare and review templates, in English and, for Dubai clinics, Arabic.
WhatsApp, Instagram and SMS enquiries land in one inbox, deposits are taken at booking, and reminders start sending on your rules.
Enquiries, consent, photos, diary and payments that share one client record and one login.
Treatment-specific consent forms go out with the booking confirmation and are signed on the client's own phone, with the form version, the time and the signature stored on the record. A changed form keeps every earlier signed version, so the clinic can always show what the client agreed to.
Before-and-after photos, treatment notes, products and batch details, and the practitioner's plan sit on one versioned record beside every message and invoice. The next practitioner opens one screen and sees the whole history.
Each room and machine is a resource, so a treatment that needs a practitioner, a room and a laser checks all three before it books. Online booking shows clients only the slots that work, deposits are taken for the treatments that need them, and reminders keep the diary full.
Enquiries arrive on WhatsApp, Instagram and SMS and land in one shared inbox the whole front desk can answer, with templates for the questions every clinic gets. A booking link in the reply turns the conversation into an appointment, and the whole thread sits on the client record.
Treatment courses, packages and memberships are set up per client with sessions remaining on the record, payments and deposits reconcile to your accounts, and reporting shows diary utilisation per practitioner and room, rebooking and review rates, and revenue per treatment.
Capra is role-based and configurable; your onboarding lead sets it up for where and how your clinic works.
Calendars, WhatsApp and SMS are live today; Instagram, payments, accounting and the system you are leaving are connected during onboarding.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Software that runs an aesthetics clinic from enquiry to review: a shared inbox for WhatsApp, Instagram and SMS, consent signed before the appointment, photos and treatment notes on the client record, rooms and lasers on one diary, deposits, packages and reminders. Capra combines all of it with human support in UK and UAE hours.
Yes. Treatment-specific consent goes out with the booking confirmation, is signed on the client's own phone, and is stored with the form version and the time. Earlier signed versions stay on the record if you change a form later.
Yes. Photos are stored on the client record beside the treatment note, products and batch details, visible only to roles that should see them, with every change in the audit trail.
Yes. Deposit and card-on-file rules are set per treatment type, reminders carry confirm and reschedule options, and late cancellations and no-shows (DNAs) are handled according to the policy you configure. The waitlist fills freed slots automatically.
Yes. Rooms and machines are resources on the diary, so a treatment that needs a practitioner, a room and a laser is only bookable when all three are free. Online booking shows clients only the slots that work.
Yes. WhatsApp Business is connected on your clinic number, Instagram messaging is connected during onboarding, and SMS and email sit beside them, so the front desk answers every enquiry from one place with the thread saved on the client record.
Yes. Treatment courses, packages and memberships are set up per client with sessions remaining visible on the record and at booking, and payments reconcile to your accounting package.
Yes. US med spas use two-way texting from a registered practice number, intake and consent before the visit, memberships and packages, and provider and room scheduling, with a signed business associate agreement available on request.
Consent and aftercare templates in Arabic and English, WhatsApp and Instagram enquiries in one inbox, VAT invoices and self-pay packages, support in UAE hours and deployment in the region on request. See the Dubai page for the full picture.
Yes. Importing clients, treatment history, packages and documents from your current system is part of onboarding, run by your named onboarding lead and checked with you before go-live.
Explore more
Patient engagement
How Dubai aesthetics clinics answer WhatsApp and Instagram enquiries from one inbox: assignment, templates, booking links and deposits on the client record.
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Switching software
Pabau alternatives for UK aesthetics clinics, compared on what reviews complain about: outages, SMS credits, wrong-time reminders and support hours.
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Clinic operations
How clinics run packages, memberships and credits without a spreadsheet: selling a course, tracking what is left, renewals, refunds and what patients see.
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