Clinic management software for Dubai clinics: WhatsApp-first, connected to your systems

Yes. NABIDH is one of the systems Capra connects to for Dubai clinics, alongside eClaimLink / DHPO and your payers and TPAs. The connection is scoped on your onboarding call, built and tested with your data by Capra's own team, and switched on with every exchange logged in your audit trail.

The same approach, different systems. For Abu Dhabi clinics Capra connects to Malaffi and to Shafafiya for claims; for Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah it connects to Riayati. A group with branches in several emirates runs them all from one account, each branch connected to its own exchange.

Deployment in the region is available on request. Clinics that need their data held in the UAE are deployed there, with the same encryption, role-based access, backup and audit practices described on our security page. Tell your onboarding lead and it becomes part of the plan from day one.

Yes. Support is human and in UAE hours, from a named team rather than a bot, and every new clinic has a named onboarding lead from the scoping call to go-live. Questions about configuration, imports or the day-to-day reach someone who knows your setup.

Yes. Reminder, confirmation, results-ready and booking templates are kept in both languages, each patient's preferred language is stored on their file so they receive the right one, and reception can reply in either language from the shared inbox.

Yes. A booking link on WhatsApp or your website lets patients choose a slot within the rules you set, reminders carry confirm and reschedule buttons, and a tap updates the diary. Patients who are not on WhatsApp get the same options by SMS.

Insurance details and the pre-approval status sit on the booking, pre-approval and resubmission queues are configured for your insurance coordinator, and Capra connects to your claims platform and payers so requests and responses are not re-typed. Your payers' own requirements stay exactly as they are; Capra keeps the status visible and the paperwork in one place.

Yes. Branches, rooms, doctors and WhatsApp numbers live in one account with per-branch diaries, permissions and reporting, so the group sees every branch in one view while each branch sees only its own patients and settings.

Take an illustrative group with a polyclinic in Dubai, a dental branch in Sharjah and an aesthetics branch in Abu Dhabi. All three run one account: patients message one WhatsApp number per branch and reception answers from one shared inbox; the Dubai branch connects to NABIDH and eClaimLink, the Sharjah branch to Riayati and the Abu Dhabi branch to Malaffi and Shafafiya; the owner sees utilisation, no-shows and revenue per branch in one report. This is an illustration of the setup, not a customer case.

Messaging, online booking and reminders are usually live within a few days of the scoping call. Integrations with your EMR, exchange and claims platform follow the onboarding plan you agree with your named lead, each built and tested with your data before it goes live.

Yes. Because the product is role-based and configurable, a single-doctor clinic switches on booking, WhatsApp reminders and the patient file, while a polyclinic adds departments, insurance queues, multi-branch reporting and the integrations its payers need. Both get the same support and the same named onboarding lead.