Capra and Jane both run physical therapy, chiropractic, massage and multidisciplinary clinics; they differ in how patients book and reply, how far the software bends to your clinic, and what happens when you need a person. This comparison covers features, support and migration, and says where Jane is the stronger choice.
Jane is well liked for ease of use and phone support, and the reasons practitioners give for moving on are specific: charting slows down on high-volume days, new patients must create a full profile before booking, the booking page lives on Jane's domain rather than the clinic's site, care plans and re-exam alerts are missing, and a group with several clinics ends up with several accounts.
Fourteen rows on booking, messaging, records, locations, integrations and support. Features and support only; book a demo for a quote.
| Feature | Capra | Jane |
|---|---|---|
| Online booking without a patient account | Yes | Account required |
| Self-serve cancel and rebook | Yes | Yes |
| WhatsApp Business shared inbox | Yes | No |
| Two-way SMS | Yes | Reminders; replies limited |
| Email from your own domain | Yes | Check with vendor |
| Reminder rules per appointment type | Yes | Yes |
| Clinical notes, templates and body charts | Yes | Yes |
| Online forms, consent and outcome measures | Yes | Yes |
| Patient portal with no app and no password | Yes | Yes |
| Video consultations built in | Yes | Yes |
| Multi-location in one account | Yes | One account per clinic |
| Reporting on diary use, rebooking and no-shows | Yes | Yes |
| Integrations built for you during onboarding | Yes | Fixed integrations |
| Human support in UK and UAE hours | Yes | Phone and email (reviews positive) |
Notes on the table: Jane asks new patients to create a full profile before booking, which is why booking without an account is marked as requiring one; text reminders are included but replies are limited; several clinics in a group typically run separate Jane accounts; the integration list is fixed, led by Physitrack and the clearinghouse; phone support is rated well in reviews.
Migration is part of onboarding: a named lead imports your data, checks it with you and stays your contact after go-live. Most clinics run both systems side by side for a couple of weeks before switching the old one off.
Your onboarding lead takes the export of patients, appointments, notes, documents and invoices from Jane, or pulls it with you, and maps it field by field into Capra.
You review the imported records against the originals, and the clinic can run both systems side by side for a couple of weeks before the switch.
Reminders, booking and the inbox switch on, the integrations you agreed are built and tested, and your onboarding lead stays your contact afterwards, in UK and UAE hours.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Yes. Capra is configured for the specialty during onboarding: booking embedded on your site, care plans with re-exam alerts for chiropractic, SOAP templates and body charts for physical therapy, text reminders from a registered practice number, and reporting per provider and location.
Jane bundles insurance billing for Canada and the US, payroll, payments and a patient app with ratings and reviews, and it has phone support that practitioners rate highly. If you want billing and practice software from one vendor in North America, Jane is a strong fit.
Booking without a patient account, embedded on your own website; care plans with visit counts and re-exam alerts; one account for every location with a shared inbox and group reporting; WhatsApp Business alongside texting; and integrations built for you during onboarding rather than a fixed list.
Yes. Your onboarding lead takes the Jane export of patients, appointments, charts, documents and invoices, maps it into Capra and checks it with you before go-live.
Yes. Booking is embedded on your own site rather than hosted on a vendor page, patients book with their name and contact details, and the record is created from the booking.
Most clinics are booking, reminding and charting in Capra within a few days of the import. Clearinghouse, accounting and EHR connections follow the onboarding plan agreed with your named lead.
Capra's support is human, in UK and UAE hours, from a named team, and every clinic keeps its onboarding lead as a contact after go-live. US clinics should check that those hours suit them before switching.
Yes. Clinics commonly run both for a couple of weeks after the import: bookings and reminders move to Capra first, notes follow once the team is comfortable, and your onboarding lead checks nothing has been left behind before Jane is switched off.
Consent records and contact preferences are imported with each patient and stored on the record in Capra. Opt-outs are applied through suppression lists from the first send, so a patient who declined messages in Jane is not messaged by Capra either.
Last reviewed 25 October 2026 by Capra Health team. Comparisons are updated quarterly; tell us at info@capra.health if something has changed.
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