Multi-location clinic software runs several sites from one account: per-site calendars, rooms and roles, one shared inbox that routes messages to the right branch, patients who can be seen anywhere, and reporting per location, per clinician and for the group. Capra connects each site to the systems it already runs, including the exchange or claims platform its region uses.
Most practice software was built for one site. Add a second and the owner ends up with separate accounts, a patient who exists twice, reminders that name the wrong branch and a monthly report assembled by hand.
Across 715 UK private clinic owners surveyed for the HMDG Private Practice Barometer, clinics with automated reminders reported a 6.3% no-show (DNA) rate against 11% without. Across several sites the difference compounds.
A patient seen at the second site becomes a second record, with half the history. Reviews of single-site tools describe managing several accounts across practices as the main source of confusion.
Utilization, no-shows and revenue per clinician exist for each site in each tool, and for the group in nobody's. The owner's view is a spreadsheet updated when there is time.
Click through a sample record: notes from one branch, an appointment at another and messages to the group inbox sit on one profile, visible to anyone with the right role at any site.
Everything a clinician needs before the patient walks in: next appointment, what they're taking, the last note and any forms still open, on one screen.
Vitals are captured against the visit and trend over time, so a reading is never just a number in a note.
Current and stopped medications with their history sit on the same profile as the notes that changed them.
Every note is versioned. You can always see what changed, who changed it and when, which keeps record-keeping accountable.
Referrals, signed consent and generated letters are stored against the patient and can be shared to the portal while the original stays on file.
Most groups have every site on one account within a few days, with integrations following the onboarding plan.
Each location gets its own calendar, rooms, numbers and permissions inside one account, with group roles for owners and managers.
Patients from each site's current system are imported and matched, so one person has one record wherever they are seen.
Calendars and messaging are live first; each site's record, claims or exchange connection is built and tested with your data on the agreed plan.
Calendars, inbox, records, roles and reporting that share one account and one patient record.
Each location has its own calendar, rooms, equipment and appointment types, and a clinician who works at two sites has one diary across both. Online booking shows patients the right site, and reception at any branch can book into another.
Each site keeps its own phone number and WhatsApp number, and every message arrives in one shared inbox tagged with the site it belongs to. Reminders name the right branch and address, and a reply updates the right calendar.
A patient seen in two branches has one record: notes, documents, forms, messages and invoices from both, with role-based access deciding who at which site can see what. No duplicates, no missing history.
Owners see everything, a site manager sees their site, a clinician sees their patients and diary, and billing sees invoices for the sites they handle. Permissions are set once per role and applied at every site, with every change logged.
Utilization, no-shows (DNAs), rebooking rate and revenue per clinician are reported per site and rolled up for the group, without a spreadsheet. A group with clinics in several emirates, states or regions sees one picture, with each site connected to the exchange or claims platform its region uses.
Capra is role-based and configurable; your onboarding lead maps sites, roles and systems with you before go-live.
Calendars sync today; record, accounting, claims and exchange connections are built per site during onboarding.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Software that runs several clinic sites from one account: per-site calendars, rooms and roles, a shared inbox that routes messages to the right branch, one patient record across sites, and reporting per location, clinician and group. Capra adds reminders, WhatsApp and SMS, a patient portal and connections to each site's existing systems.
Yes. Each location has its own calendar inside one account, a clinician who works at more than one site keeps one diary, and reception at any branch can book into another. Group views show every site at once.
No. One patient has one record, with notes, documents, forms, messages and invoices from every site on it. Patients imported from several systems during onboarding are matched and merged so the history is complete.
Yes. Each site keeps its own numbers, every message arrives in one shared inbox tagged by site, and reminders go out with the right branch name and address. A reply updates the right calendar.
Owners and group managers see everything, site managers see their site, clinicians see their own patients and diary, and billing sees the sites they handle. Permissions are set once per role and applied at every site, with every change logged.
Yes. Utilization, no-shows (DNAs), rebooking rate and revenue per clinician are reported for each site and rolled up for the group, without exporting to a spreadsheet.
Yes. One account runs every site, and each site is connected to the systems its region uses: a Dubai branch to NABIDH and eClaimLink, an Abu Dhabi branch to Malaffi and Shafafiya, a Sharjah branch to Riayati, a UK clinic to Healthcode and Xero, a US office to its EHR and clearinghouse.
Yes. Each site's record, dental or practice management system is connected during onboarding, so a group can add Capra for scheduling, messaging, the portal and reporting without replacing what each branch runs today.
Most groups have every site on one account with calendars and messaging live within a few days. Patient merges and per-site integrations follow the onboarding plan agreed with your named lead, site by site.
Explore more
Integrations
How a clinic group with branches in Dubai, Abu Dhabi and Sharjah runs one platform: one account, one patient file, one inbox, each branch on its own exchange.
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Clinic operations
What a clinic owner with three locations should see on Monday morning in one view: utilization, no-shows, rebooking, inbox response times and revenue per site.
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