Physiotherapy practice management software runs a physio clinic end to end: the diary and online booking, SMS and WhatsApp reminders, SOAP notes with body charts, outcome measures, exercise prescription, invoicing to patients and insurers, and reporting on utilisation and DNAs. Capra is configured for physiotherapy (physical therapy) during onboarding and connects to Healthcode, Physitrack, Xero and the calendars you already use.
UK private MSK runs largely on one or two products, and the complaints that drive a switch are consistent across practitioner threads and public reviews.
The most repeated complaint from UK physios is that patients cannot change their own appointment and that nobody answers the phone. In Capra, patients confirm, cancel and rebook from the reminder or the portal, and support is human, in UK hours.
Practitioners describe charting as the weak point on busy days and new patients having to build a full profile before they can book. Capra's SOAP templates and body charts are built for thirty notes a day, and patients book without an account.
Physical therapists in the US describe outages and a separate tool each for notes, scheduling, billing and messaging. Capra is one workspace with one patient record, and whatever you keep, it connects to.
Based on public reviews on Capterra, Trustpilot and Reddit, last checked 25 October 2026; the full, two-way comparisons are on the compare pages. If you are one of the vendors named and a statement is out of date, email info@capra.health and we will re-review it.
Click through the tabs to see what a physio and the front desk see from a single appointment: history, the last note, outcome scores, documents and messages on one record.
Everything a clinician needs before the patient walks in: next appointment, what they're taking, the last note and any forms still open, on one screen.
Vitals are captured against the visit and trend over time, so a reading is never just a number in a note.
Current and stopped medications with their history sit on the same profile as the notes that changed them.
Every note is versioned. You can always see what changed, who changed it and when, which keeps record-keeping accountable.
Referrals, signed consent and generated letters are stored against the patient and can be shared to the portal while the original stays on file.
Most physio clinics are booking, reminding and writing notes in Capra within a few days, with a named onboarding lead throughout.
Bulk import from Cliniko, Jane, TM3, PPS or a spreadsheet, with physios, rooms, appointment types and classes set up for you.
Initial assessment and SOAP templates, body charts, consent forms and the outcome measures your clinic tracks, configured for your physios.
SMS and WhatsApp reminders start sending, patients book online, and Healthcode, Physitrack and Xero are connected on the agreed onboarding plan.
Diary, notes, reminders, exercises and billing that share one patient record and one login.
Clinician, room and equipment diaries in one view, with online booking that lets patients book, cancel and rebook themselves within the rules you set. Per-practitioner lead-in times, buffers and gap-filling rules keep sessions back to back, and classes and group sessions sit on the same diary.
Initial assessment and SOAP templates with body charts you draw on, outcome measures scored and charted visit by visit, and discharge letters generated from the record. Notes are versioned and written to be fast on a full list, in the clinic or between home visits.
Reminder rules per appointment type send the right message at the right time, patients confirm or rebook in one tap, and the diary updates itself. DNA rate is tracked per physio, site and appointment type, so you can see whether the new-patient slot on Monday morning is the problem.
Home exercise programmes go out from Physitrack or as links from the record, patients ask questions in a secure thread the whole team can see, and the portal holds appointments, exercises, letters and forms with no app to install.
Self-pay invoices and packages per patient, insurer invoicing through Healthcode for Bupa, AXA, Aviva and Vitality patients, Xero for the accounts, and reporting on diary utilisation, rebooking rate, DNA rate and revenue per physio, without a spreadsheet.
Capra is role-based and configurable; a physio clinic gets these on day one, and anything a competitor offers for physiotherapy can be configured too.
Calendars sync today; Healthcode, Physitrack, Xero and the system you are leaving are connected during onboarding.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Software that runs a physio clinic end to end: the diary and online booking, reminders, SOAP notes with body charts, outcome measures, exercise prescription, invoicing to patients and insurers, and reporting. Capra does all of it in one workspace and connects to the systems a physio clinic already uses.
Yes, the same page and the same product. UK clinics use the diary, Healthcode and Physitrack; US physical therapy practices use two-way texting, their EHR connection and clearinghouse. Vocabulary, templates and connections are configured per clinic during onboarding.
Yes. Reminders carry confirm and reschedule options and the portal lists every upcoming appointment with the same choices, within the cancellation window you set. A freed slot is offered to the waitlist, so a late change becomes a filled appointment.
Yes. Initial assessment and SOAP templates with body charts per region are configured for your physios during onboarding, and outcome measures are scored and charted on the record. Notes are versioned so you can always see what changed and when.
Any scored questionnaire: PSFS, NDI, Oxford scores, Roland-Morris and the measures your clinic already uses are set up as forms, scored on submission and charted visit by visit on the patient record.
Yes. Both are systems Capra connects to during onboarding: Healthcode for insurer invoicing and Physitrack for exercise prescription, with exercise links and invoice status visible on the patient record.
Yes. Classes and group sessions are appointment types on the same diary, with capacity, online booking and per-attendee notes, so Pilates and rehab classes sit alongside one-to-one appointments.
Automated SMS and WhatsApp reminders with one-tap confirmation, self-service rebooking, deposits for the appointment types that need them and a waitlist that fills freed slots. DNA rate is reported per physio, site and appointment type so you can see where the problem is.
Yes. Support is human, in UK and UAE hours, from a named team, and every clinic has a named onboarding lead from the first call to go-live.
Yes. Importing patients, appointments, notes and documents from your current system is part of onboarding, run by your named onboarding lead and checked with you before go-live.
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