Clinics look for a Semble alternative when Semble is well established in UK private medicine, and the reasons practices give for looking elsewhere are about support and reporting: technical issues that go unresolved for weeks, a data tab that is harder to use than the analytics it replaced, and patient communication that stops at SMS and email. This page sets out where Capra is the better fit, where Semble still is, and how switching works.
Semble is well established in UK private medicine, and the reasons practices give for looking elsewhere are about support and reporting: technical issues that go unresolved for weeks, a data tab that is harder to use than the analytics it replaced, and patient communication that stops at SMS and email.
Fourteen rows on booking, messaging, records, locations, integrations and support. Features and support only; book a demo for a quote.
| Feature | Capra | Semble |
|---|---|---|
| Online booking without a patient account | Yes | Yes |
| Self-serve cancel and rebook | Yes | Check with vendor |
| WhatsApp Business shared inbox | Yes | No |
| Two-way SMS | Yes | SMS reminders |
| Email from your own domain | Yes | Yes |
| Reminder rules per appointment type | Yes | Yes |
| Clinical notes, templates and body charts | Yes | Yes |
| Online forms, consent and outcome measures | Yes | Yes |
| Patient portal with no app and no password | Yes | Check with vendor |
| Video consultations built in | Yes | Yes |
| Multi-location in one account | Yes | Yes |
| Reporting on diary use, rebooking and no-shows | Yes | Partial |
| Integrations built for you during onboarding | Yes | Fixed integrations and API |
| Human support in UK and UAE hours | Yes | Reviews: slow or limited |
Notes on the table: Semble's booking, notes, forms, video and multi-site features are well established; self-serve rebooking and the patient portal could not be confirmed from public pages, so they are marked for you to check; reporting moved to a data tab that reviews describe as harder to use; integrations are a fixed set plus an API; support is the most common complaint in reviews.
Migration is part of onboarding: a named lead imports your data, checks it with you and stays your contact after go-live. Most clinics run both systems side by side for a couple of weeks before switching the old one off.
Your onboarding lead takes the export of patients, appointments, notes, documents and invoices from Semble, or pulls it with you, and maps it field by field into Capra.
You review the imported records against the originals, and the clinic can run both systems side by side for a couple of weeks before the switch.
Reminders, booking and the inbox switch on, the integrations you agreed are built and tested, and your onboarding lead stays your contact afterwards, in UK and UAE hours.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Yes. Capra is configured for private general practice during onboarding: coded consultation notes, letters to NHS GPs and consultants sent securely, Healthcode insurer invoicing, diary and video consultations, a patient portal for results and letters, and reporting per GP and site.
Semble offers live NHS GP record access, NHS login and NHS App features for private patients, a corporate and enterprise tier, a CQC resource hub and a French-language platform. Practices that need the NHS record integration today should weigh that heavily.
WhatsApp Business on the practice number with a shared inbox, a patient portal that opens from a link with no app, reports on utilisation, DNA rate and revenue per GP without a data tab to learn, integrations built for you during onboarding and human support in UK and UAE hours.
Yes. Your onboarding lead takes the Semble export of patients, consultations, letters, documents and invoices, maps it into Capra and checks it with you before go-live.
Yes. Healthcode is connected during onboarding, so insurer invoices are submitted from the record and their status is visible on it, with payments reconciled to Xero.
Most practices are booking, consulting and invoicing in Capra within a few days of the import. Healthcode, secure letter delivery and accounting connections follow the onboarding plan agreed with your named lead.
UK practices are hosted in the UK by default, with encryption in transit and at rest, role-based access, backups and an audit trail as described on our security page.
Yes. Clinics commonly run both for a couple of weeks after the import: bookings and reminders move to Capra first, notes follow once the team is comfortable, and your onboarding lead checks nothing has been left behind before Semble is switched off.
Consent records and contact preferences are imported with each patient and stored on the record in Capra. Opt-outs are applied through suppression lists from the first send, so a patient who declined messages in Semble is not messaged by Capra either.
Last reviewed 25 October 2026 by Capra Health team. Comparisons are updated quarterly; tell us at info@capra.health if something has changed.
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