Clinics look for a WriteUpp alternative when WriteUpp is liked for being simple and well supported, and the reasons practices give for outgrowing it are about scale: billing and reconciliation that feel clunky, a thin patient portal, reporting that stops short of what owners want, and running more than one site from one account. This page sets out where Capra is the better fit, where WriteUpp still is, and how switching works.
WriteUpp is liked for being simple and well supported, and the reasons practices give for outgrowing it are about scale: billing and reconciliation that feel clunky, a thin patient portal, reporting that stops short of what owners want, and running more than one site from one account.
Fourteen rows on booking, messaging, records, locations, integrations and support. Features and support only; book a demo for a quote.
| Feature | Capra | WriteUpp |
|---|---|---|
| Online booking without a patient account | Yes | Yes |
| Self-serve cancel and rebook | Yes | Partial |
| WhatsApp Business shared inbox | Yes | No |
| Two-way SMS | Yes | SMS reminders |
| Email from your own domain | Yes | Yes |
| Reminder rules per appointment type | Yes | Yes |
| Clinical notes, templates and body charts | Yes | Yes |
| Online forms, consent and outcome measures | Yes | Yes |
| Patient portal with no app and no password | Yes | Partial |
| Video consultations built in | Yes | Yes |
| Multi-location in one account | Yes | Partial |
| Reporting on diary use, rebooking and no-shows | Yes | Partial |
| Integrations built for you during onboarding | Yes | Fixed integrations (Xero, Stripe, Mailchimp) |
| Human support in UK and UAE hours | Yes | Email and chat (reviews positive) |
Notes on the table: WriteUpp's client portal is basic compared with a full patient portal, so it is marked partial, as are multi-site control, reporting and self-serve rebooking; integrations are a fixed set led by Xero, Stripe and Mailchimp; support by email and chat is rated well in reviews.
Migration is part of onboarding: a named lead imports your data, checks it with you and stays your contact after go-live. Most clinics run both systems side by side for a couple of weeks before switching the old one off.
Your onboarding lead takes the export of patients, appointments, notes, documents and invoices from WriteUpp, or pulls it with you, and maps it field by field into Capra.
You review the imported records against the originals, and the clinic can run both systems side by side for a couple of weeks before the switch.
Reminders, booking and the inbox switch on, the integrations you agreed are built and tested, and your onboarding lead stays your contact afterwards, in UK and UAE hours.
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Yes. Capra is configured per specialty during onboarding: diary with rooms and classes, SOAP templates and body charts or therapy notes and outcome measures, SMS and WhatsApp reminders with self-serve rebooking, a patient portal with no app, Healthcode and Xero connections and reporting per practitioner.
WriteUpp is simple for a solo practitioner, offers group bookings and an AI scribe today, has a large glossary and library of guides, and a fixed set of integrations you can set up yourself. A single-site solo practice may find it all it needs.
A patient portal that opens from a link with self-serve rebooking, forms, letters and messaging; WhatsApp Business on the practice number with a shared inbox; one account for several sites with group reporting; reports on utilisation, rebooking and DNAs; and integrations built for you during onboarding.
Yes. Your onboarding lead takes the WriteUpp export of patients, appointments, notes, documents and invoices, maps it into Capra and checks it with you before go-live.
Yes. Xero is connected during onboarding, so invoices and payments reconcile to your accounts the way they do today.
Most practices are booking, reminding and writing notes in Capra within a few days of the import. Healthcode, Xero and other connections follow the onboarding plan agreed with your named lead.
WriteUpp's support is rated well in reviews. Capra's support is human, in UK and UAE hours, from a named team, and every practice keeps its onboarding lead as a contact after go-live.
Yes. Clinics commonly run both for a couple of weeks after the import: bookings and reminders move to Capra first, notes follow once the team is comfortable, and your onboarding lead checks nothing has been left behind before WriteUpp is switched off.
Consent records and contact preferences are imported with each patient and stored on the record in Capra. Opt-outs are applied through suppression lists from the first send, so a patient who declined messages in WriteUpp is not messaged by Capra either.
Last reviewed 25 October 2026 by Capra Health team. Comparisons are updated quarterly; tell us at info@capra.health if something has changed.
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