78.6%
Attendance with text reminders, up from 67.8%
In a Cochrane review, attendance rose from 67.8% to 78.6% when patients received a text message reminder. A video visit needs the same reminder, with the join link inside it.
Telehealth software
Telehealth software built into your clinic's schedule, records and reminders
Telehealth software lets a clinic see patients over video with the same booking, reminders, consent, notes and follow-up as an in-person visit. Capra runs video visits in the browser with nothing to install, on one calendar with in-person care, from the same patient record, and connects to the EHR and calendars your clinic already uses.
- 30-minute walkthrough
- No obligation
- Nothing to install
The problem
Video bolted on to the side of the clinic is video nobody joins
A separate video tool means a separate calendar, a link in an email the patient cannot find, consent on paper and notes typed into another system afterwards. The visit happens despite the software.
Two calendars for one clinician
Some platforms make a clinic choose between a face-to-face calendar and a telehealth one. The clinician ends up double-booked across the two, or keeps the video slots in a spreadsheet.
A link the patient cannot find
A join link sent three days ago by email, an app to download, a waiting room with a password: each step loses a patient, and the clinician waits in an empty call.
What the patient sees
Join the video visit from the appointment card
Tap through the portal as a patient would: the next appointment shows a join button when it is a video visit, the pre-call form is on the same screen, and messages with the team sit beside it.
See, confirm and reschedule appointments
Patients see what's coming up, confirm with a tap, pick a new time when they need to, and join video visits from the same screen.
- Upcoming and past appointments in one list
- Confirm or reschedule without calling the front desk
- Join video visits straight from the browser
Read letters the moment they're shared
Clinical and appointment letters are published to the portal from the record, so patients have a permanent, private copy and nothing waits for the post.
- Clinic, appointment and referral letters
- Shared from the record, originals kept on file
- Available on any device, any time
Complete forms before the visit
Intake, screening and consent forms assigned to the patient are completed ahead of time, and every answer lands on the record.
- Forms assigned to patient groups
- Answers saved straight to the record
- Visits that start on time, with the paperwork done
Message the care team securely
Two-way chat keeps questions in one private thread that the whole team can see, with read receipts and the history attached to the record.
- Real-time messaging between patients and staff
- Every message threads back to the record
- No app to install, nothing to download
How it works
Video visits in three steps
Most clinics add video appointment types and run their first remote visits within a few days.
Add video appointment types
Set durations and reminder rules for video visits beside your in-person types; the same clinicians, the same calendar.
Patients book and get the link in the reminder
Online booking or reception books the visit, the reminder carries the join link and any pre-call consent or form, and the patient joins from the browser.
Notes, letters and follow-up on the record
The clinician writes the note during the call, shares a letter to the portal afterwards and books the follow-up, all on the same record.
Telehealth, in detail
A video visit that behaves like any other appointment
Booking, reminders, consent, the call and the notes that share one calendar and one patient record.
Video visits from a browser link, nothing to install
Patients join from the link in their reminder or from the appointment card in the portal, on any device, with no app and no account. Clinicians launch the call from the appointment and can bring in a carer, an interpreter or a colleague.
- Browser-based video, no download for patients
- Multiple participants for carers, interpreters and specialists
- Launched straight from the appointment
One calendar for in-person and video
Video appointment types sit on the same clinician calendar as in-person visits, with their own durations, buffers and reminder rules. In the UK, video consultations for private clinics run alongside the diary; in the US, telehealth visits sit beside office visits. Either way there is one schedule.
- Video and in-person appointment types on one calendar
- Two-way sync with Google Calendar and Microsoft Outlook
- Per-type durations, buffers and reminder rules
Reminders and consent before the call
The reminder goes out on SMS, WhatsApp or email with the join link, and any pre-call form or consent is completed from the same message. A patient who confirms has already got everything they need to join on time.
- Join link inside the reminder on the patient's channel
- Pre-call consent and questionnaires completed before the visit
- One-tap confirm and reschedule
Notes, letters and follow-up on the same record
The clinician writes the note during the call on the same record that holds the patient's history, vitals, medications and messages, then shares a letter to the portal and books the follow-up. Nothing is typed twice and nothing lives in the video tool.
- Notes written during the call, versioned on the record
- Letters and documents shared to the portal afterwards
- Follow-up booked from the appointment
Forms, screening and outcome measures around the visit
Screening questionnaires before a remote appointment and outcome measures after it are sent, scored and charted automatically, so a video-first clinic keeps the same clinical picture as one that sees patients in the room.
- Questionnaires sent before and after remote visits
- Scores charted over time on the record
- High-risk answers flagged before the call
Configured for you
Telehealth set up for how your clinic consults
Capra is role-based and configurable; your onboarding lead sets these up with you before the first remote visit.
Appointment types
- Video, phone and in-person types with their own durations
- Buffers between remote and in-room sessions
- Group sessions and multi-participant calls
Roles
- Clinicians run calls from their own calendar
- Reception books and reschedules remote visits
- Managers see attendance by channel
Templates
- Pre-call consent and screening forms
- Reminder templates with the join link
- Post-visit summary and letter templates
Reporting
- Attendance and no-shows (DNAs) by channel
- Video visits per clinician and week
- Follow-up and rebooking rates after remote visits
Connects to
The calendars and records a remote visit touches
Calendars sync today; your clinical record system is connected during onboarding.
Security & reliability
Built for healthcare, trusted with patient data
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Encrypted in transit and at rest
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Least-privilege, role-based access
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Monitored and logged
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Backed up and resilient
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
Hosted where you need it
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Connected to your systems
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Works with the tools you already use, with human support in UK and UAE hours
- Google Calendar
- Microsoft Outlook & Teams
- SMS (Twilio)
- WhatsApp Business
- Email (DKIM verified)
FAQ
Questions, answered
What is telehealth software?
Telehealth software lets clinicians see patients over video, with booking, reminders, consent, notes and follow-up handled around the call. Capra builds video visits into the same calendar, reminders and patient record as in-person care, so a remote appointment is simply another appointment type.
Do patients need to install an app?
No. Patients join from the link in their reminder or from the appointment card in the portal, in the browser on a phone, tablet or computer. There is nothing to download and no account to create.
Can we run video and in-person visits on one calendar?
Yes. Video appointment types sit beside in-person ones on each clinician's calendar, with their own durations, buffers and reminder rules, and the whole calendar syncs two-way with Google Calendar and Microsoft Outlook.
Is the video visit secure?
Video runs inside the platform rather than through a consumer app, connections are encrypted, access follows roles, and every appointment, note and message is recorded in the audit trail. Our security page describes the practices in full, and signed agreements are available on request.
Can a carer, interpreter or colleague join the call?
Yes. The clinician can bring additional participants into the same call, which is how families, interpreters and specialists take part without a second meeting link.
How do reminders work for video visits?
Exactly like in-person reminders, with the join link inside the message. Reminder rules per appointment type decide the timing and channel, patients confirm or reschedule in one tap, and the link works from the message when the visit starts.
Where do the notes go?
On the patient record, written during the call, versioned and visible to colleagues with the right role. Letters and documents from the visit can be shared to the portal, and if your clinical record lives in another system it is connected during onboarding so the note lands there too.
Is telehealth software suitable for therapists and counseling practices?
Yes. Video-first practices use the same calendar, reminders, consent forms, outcome measures and client portal as any other clinic, and the shared inbox handles messages between sessions. Group sessions are supported as a multi-participant appointment type.
Does it connect to our EHR?
Yes. Capra connects to the EHR or EMR your clinic already runs through an integration scoped and built with you during onboarding, so appointments and notes from video visits appear in the record your clinicians open every day.
Explore more
See Capra in action
Bring every patient conversation together.
Book a personalized demo and we'll show you exactly how Capra fits your practice, with your channels, your calendars, and your workflows.
- A walkthrough tailored to your team
- Answers on setup, security & migration
- No pressure, no obligation
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