1 in 23
GP appointments missed in England
Patients did not attend 16 million GP-practice appointments in 2025, about 1 in 23 of those booked. Many simply never confirmed.
Patient portal software
Patient portal software for private and small clinics
Patient portal software gives patients one secure place to manage appointments, read letters, complete forms and message your team. Capra's portal is built for private and small clinics rather than hospital systems: it opens from a secure link with no app to install and no password to forget, patients reschedule without phoning reception, and nobody is forced to create an account to be seen.
- 30-minute walkthrough
- No obligation
- Nothing to install
The problem
Patients want to help themselves. Most portals get in the way.
App downloads, forgotten passwords and letters in the post push patients back to the phone. Every call to confirm, rebook or ask about a form is time your team doesn't have.
Confirmations by phone
When confirming or rescheduling means calling, many patients don't, and the slot stays uncertain until the day.
Forms on the day
Intake and consent completed in the waiting room delay the appointment and land as paper that someone retypes.
Walkthrough
What patients can do from one link
Tap through the portal as a patient would: appointments, letters, forms and messages, all behind secure, token-based access.
See, confirm and reschedule appointments
Patients see what's coming up, confirm with a tap, pick a new time when they need to, and join video visits from the same screen.
- Upcoming and past appointments in one list
- Confirm or reschedule without calling the front desk
- Join video visits straight from the browser
Read letters the moment they're shared
Clinical and appointment letters are published to the portal from the record, so patients have a permanent, private copy and nothing waits for the post.
- Clinic, appointment and referral letters
- Shared from the record, originals kept on file
- Available on any device, any time
Complete forms before the visit
Intake, screening and consent forms assigned to the patient are completed ahead of time, and every answer lands on the record.
- Forms assigned to patient groups
- Answers saved straight to the record
- Visits that start on time, with the paperwork done
Message the care team securely
Two-way chat keeps questions in one private thread that the whole team can see, with read receipts and the history attached to the record.
- Real-time messaging between patients and staff
- Every message threads back to the record
- No app to install, nothing to download
How it works
Live for patients in three steps
No app store listing, no onboarding project. Patients open a link and start, within a few days of go-live.
Invite patients by link
Patients open a secure, token-based link on any device. No app store, no password to forget.
Share letters and assign forms
Publish clinical and appointment letters to the portal and assign intake, screening or consent forms to patient groups.
Patients self-serve, your team sees it all
Confirmations, form answers and messages land on the record and in the shared inbox as they happen.
Patient portal, in detail
A calm, secure home for every patient
The portal shares the same records, forms and conversations as the rest of the platform, so nothing is copied and nothing goes stale.
No forced account: a secure link, no password
The most common reason portals go unused is the login. Capra's portal opens from a secure, token-based link sent with the booking or the reminder, on any device, with nothing to download and no password to create. A patient who never wants the portal can still confirm by reply and call reception; nobody is locked out of care for not registering.
- Secure, token-based link; no app and no password
- Optional: patients who prefer the phone are never forced in
- Works for private clinics, group practices and single practitioners
Self-reschedule without phoning reception
Upcoming appointments show with confirm and reschedule options, within the cancellation window and booking rules you set. A patient who cannot make it moves the slot themselves, the diary updates, the right reminders re-apply and the freed slot goes to the waitlist. Reception stops being the only route to a change.
- Confirm, cancel and reschedule within your rules
- Freed slots offered to the waitlist
- Every change logged on the record
Forms completed before the visit
Build intake, screening and consent forms with custom field types, assign them to patient groups, and collect every submission straight onto the record before the patient arrives.
- Form builder with custom field types
- Assign forms to patient groups and track submissions
- Answers saved to the patient record
Secure messaging with the care team
Patients and staff talk in real time in a private, record-linked thread. Read receipts and favorites keep the team on top of every conversation.
- Real-time messaging between patients and staff
- Read receipts and favorites for fast triage
- Every message threads back to the record
Video visits from a browser link
Remote care without a download. Patients join video appointments from the portal, and the visit sits on the same schedule as in-person care.
- Built-in video visits, no app to install
- Join from the appointment card in the portal
- One schedule for in-person and remote care
Configured for you
A portal set up for your clinic, not a hospital system
Capra is role-based and configurable; your onboarding lead sets these up with you before patients are invited.
What patients can do
- Confirm, cancel and reschedule within your rules
- Complete forms and sign consent before the visit
- Read letters and results, message the team, join video
Roles
- Reception sees confirmations and open forms
- Clinicians see messages on their patients' records
- Managers see portal use and self-service rates
Letters and documents
- Clinic and appointment letters shared from the record
- Results-ready notices on the patient's channel
- Originals kept on file, versioned
Reporting
- Self-service reschedules versus phone calls
- Forms completed before the visit
- Messages answered and response times
Connects to
The systems behind the portal
Calendars and messaging are live today; your record or practice management system is connected during onboarding so the portal shows the same appointments and letters.
- Google Calendar
- Microsoft Outlook & Teams
- WhatsApp Business
- Your EHR or practice management system
Security & reliability
Built for healthcare, trusted with patient data
Defence in depth, from the first message to the last record. This is how we operate, not a badge.
Encrypted in transit and at rest
Connections use current TLS with HSTS, and stored data is encrypted with keys managed by our cloud provider.
Least-privilege, role-based access
Permissions come from defined roles, privileged access needs multi-factor authentication, and rights are reviewed regularly.
Monitored and logged
Security-relevant events are recorded, retained and reviewed so unusual activity can be investigated quickly.
Backed up and resilient
Critical data is backed up regularly and protected like production, with processes to restore service after a disruption.
Hosted where you need it
UK clinics are hosted in the UK by default; deployment in other regions, including the UAE, is available on request with the same protections.
Connected to your systems
Capra connects to the record, calendar, accounting, messaging and claims systems you already run; integrations are built with you during onboarding.
Works with the tools you already use, with human support in UK and UAE hours
- Google Calendar
- Microsoft Outlook & Teams
- SMS (Twilio)
- WhatsApp Business
- Email (DKIM verified)
FAQ
Questions, answered
Do patients have to create an account?
No. The portal opens from a secure, token-based link sent with the booking or the reminder, so there is no registration step, no app and no password. Patients who prefer to confirm by reply or phone reception can keep doing that; the portal never becomes a condition of being seen.
Can patients reschedule themselves?
Yes. Upcoming appointments show confirm and reschedule options within the cancellation window and booking rules you set. A change made in the portal updates the diary, re-applies the right reminders and offers the freed slot to the waitlist.
Do patients need to install an app to use the portal?
No. Patients receive reminders and messages on the channels they already use, and join video visits straight from a browser link. There's nothing for them to download or set up.
Is the patient portal secure?
Yes. Security is built in: encryption in transit and at rest, role-based access with custom permissions, multi-tenant isolation, full audit logs and token-based links that expire, with consent tracking to support careful data handling.
Is it suitable for a small or single-practitioner clinic?
Yes. The portal is designed for private and small clinics: there is no implementation project, patients are invited by link within a few days of go-live, and it works the same for one practitioner or a multi-site group.
How does the portal connect to the rest of the platform?
The portal shares the same patients, records and context as engagement, scheduling and clinical care, so a message, a booking and a letter all stay in sync. If your clinical record lives in another system, it is connected during onboarding.
Can patients see their clinical letters?
Yes. Clinical and appointment letters can be shared securely to the portal from the patient's record, giving patients a permanent, private copy while the original stays on file.
Does the portal work on any device?
Yes. The portal runs in the browser on phones, tablets and computers, so patients use whatever they already have, with no app store or installation.
Explore more
Further reading
Patient engagement
How to Reduce Patient No-Shows: 7 Strategies That Actually Work
Patient no-shows cost clinics time and revenue. Learn how to reduce patient no-shows with 7 proven, research-backed strategies, from reminders to waitlists.
8 min read
Patient engagement
The Patient Portal Nobody Uses: Why Logins Kill Adoption and What Works Instead
Why most patient portals go unused, how logins kill adoption, and what works instead: a secure link from the reminder, no login, and one thing to do.
6 min read
Switching software
Leaving SimplePractice: What to Export, What Breaks, and How to Move a Group Practice
A practical guide to leaving SimplePractice: what to export, what breaks when you move, how to keep client access working, and how a group practice migrates.
6 min read
See Capra in action
Bring every patient conversation together.
Book a personalized demo and we'll show you exactly how Capra fits your practice, with your channels, your calendars, and your workflows.
- A walkthrough tailored to your team
- Answers on setup, security & migration
- No pressure, no obligation
Just have a question? Send us a message